Welcome to our Frequently Asked Questions (FAQ) Page!
How long before I receive my order?
We process orders almost immediately, which means that orders from the Netherlands are sent within 1 working day before 3 pm on working days (Monday to Friday).
What are the shipping costs?
Benelux - Free for orders over 75 euros.
What is the return policy?
We design our products so that they can be worn with love for a lifetime. If they aren't to your liking, don't worry! You can return your item(s) within 14 days of delivery, if unused. We do not reimburse shipping/return costs.
* Return within the trial period of 14 days.
* Make sure the item is complete, not worn/used and undamaged.
* Would you like to include this delivery note (possibly with a reason for returning it)? Then we know who the package came from.
*Make sure the original tags and labels are still attached to the item.
> Make sure you return the shipment in the original shipping packaging, this is useful because the contents remain well protected and at the same time it is better for the environment.
If everything goes well and it meets the points mentioned above, we will refund the total amount in the same way as the payment was made. Please note that it may take some time for your bank or credit card company to process the refund.
What is the return address?
To start a return, you can use the packing slip as a return form. Place this packing slip in the box, purchase a shipping label and send the package to:
4231 DJ Meerkerk
Can I exchange my item?
We are happy to offer an alternative product or a refund if an item is damaged or defective. If the item is not the color or size you require, we accept returns for any unworn Bellamy Gallery Item, up to 14 days after receipt. Please note, all shipping costs are at your own expense.
What payment options does Bellamy Gallery offer online?
You can pay with us via one of the following payment methods: PayPal, iDeal, Bank, Amex Credit Card, Visa Credit Card, Mastercard Credit Card, Sofort Banking.
Where do we produce our collections?
We source and produce our collections only in Europe to ensure we can offer the highest quality, from local artisans, at the best price.
What materials do we use?
We use the best possible materials from European origin, from mohair, merino wool, cashmere, baby cashmere, organic cotton, tencel and more.